Outstanding Cycling Holidays in the North of England

Cycling Holiday Booking Conditions

1. How to book

Bookings are confirmed upon receipt of the deposit and a completed booking form for the particular trip.

When you make a booking you will be deemed to have agreed to the following conditions:

• You and all persons named on the booking have read and accepted these booking conditions.

• You and all persons named on the booking are suitably fit for the trip you are booking and you acknowledge and accept the hazards and risks associated with cycling (see section 6).

• You and anyone else on the booking do not suffer from any pre-existing medical condition or disability that may prevent them from actively participating in the trip.

2. Payment

The per person deposit for each trip is 10% of the full price or £75, whichever is greater. The full balance is due by 42 days before the start date of the trip. If you book within 42 days of the start date full payment should be made when booking. Deposits can be paid by PayPal, cheque or bank transfer. Final payments can be made by cheque or bank transfer. Cheques should be made payable to Inspiring Cycling and sent to: School House, Maulds Meaburn, Cumbria CA10 3HN. For bank transfers, please use the following details: name: Inspiring Cycling, sort code: 08-92-99, account number: 69637728. Please use your full name if asked for a payee reference.

In the event of the non-payment of the final balance by the due date (42 days before the start date of the trip), your booking will be treated as a cancellation and cancellation charges will be due as per section 11 of these booking conditions.

3. Consumer protection

In order to comply with EU Package Travel Regulations 1992, all payments towards your trip will be held in a separate account until the completion of your trip. This is to ensure the financial security of your holiday.

4. Law and jurisdiction

In making a booking with Inspiring Cycling, you agree that English law will apply to this contract and to any dispute, claim or other matter of any description which arises.

5. Minimum Age

Except for private group bookings, the minimum age for any trip is 18. Parents / guardians of under-18s on private bookings remain responsible for their supervision, ensuring they are suitably equipped and comply with any instructions given.

6. Acknowledgement of risk

Your booking is based on your acceptance of the risk inherent in cycling. Whilst we endeavour to ensure that any trip is as safe as possible, all clients must take sensible precautions to minimise any risk to themselves as much as possible.

7. Suitability

It is your responsibility to ensure that you are suitably equipped, adequately fit and experienced to undertake the trip you are booking. You must inform us in advance of any medical conditions, allergies and/or special requirements, dietary or otherwise that could affect your participation in any trip.

8. Insurance

We strongly recommend that you purchase adequate travel and cancellation insurance to cover you for your trip. You should note that many travel insurance policies exclude cover for certain sporting activities, so you should carefully check the terms of any proposed insurance policy to ensure that it meets your requirements.

9. If we change or cancel your booking

Whilst we will do our best to ensure that our trips go ahead as agreed, we reserve the right to make any changes due to circumstances beyond our control. We will inform you of any such changes at the earliest opportunity. If we make a change which involves additional expenditure by you, you have the right to cancel with a full refund of any monies paid to Inspiring Cycling.

If any trip does not have the minimum number of participants to make it viable we are entitled to cancel it and give you a full refund of any monies paid to Inspiring Cycling. Inspiring Cycling is not liable for any additional expenses you incur (e.g. travel expenses, accommodation) through your trip being cancelled. We recommend you purchase adequate insurance cover for such eventuality.

We cannot accept responsibility for any cancellation due to ‘force majeure’ such as natural disasters, fire, war, terrorist activity, adverse weather conditions, dangerous or unstable conditions or similar events outside our control. We will not refund or pay you any compensation or be liable for any other expenses to you in these circumstances.

10. If you change your booking

If you wish to make an amendment to an existing booking, we will do our best to help although we cannot guarantee that this is always possible. If a change is possible, an amendment fee of £10 per person will be charged to cover the costs of making this change.

11. If you cancel

If you wish to cancel your booking for any reason you must inform us in writing (email is acceptable). Your date of cancellation is the date on which we receive written instruction.

Cancellation fees will apply, based on a percentage of the total price, as detailed below:

• 42 or more days before start date: retention of deposit

• 41 to 28 days before start date: 40%

• 27 to 15 days before start date: 60%

• 14 days or less before start date: 100%

12. Your trip guide

All bookings are made on the basis that clients will strictly observe any safety instructions given by the guide and that the decision of the guide is final. If you choose to ignore safety instructions given you do so at your own risk. We reserve the right to change any trip whilst it is underway if, in the guide’s judgement, the safety of the group is at risk.

13. Complaints

In the unlikely event of any problems or complaint, these should be brought to our attention at the earliest opportunity so that the matter can be resolved as soon as possible.

14. Privacy Policy

We respect your privacy and all personal information is stored in accordance with our privacy policy. We will not pass on personal information for any reason apart from administering your booking.